Before Watching RAW (Unedited) Video Files

We Recommend BACKUP YOUR MEMORIES FIRST!

You should back up ALL Photo & Video files & memories to 3 Locations.

This helps prevent you loosing your memories if your computer crashes or you misplace your hard drive.

Backup Solution Articles

At Home Storage Photo & Video Backup Solutions

https://www.jaygrubbphotography.com/blog/tips-for-backing-up-your-wedding-photos-or-wedding-videos/

ONline BACKUP SOLUTIONS

https://www.jaygrubbphotography.com/blog/online-backup-solutions-for-your-wedding-photos-and-video-files/

BEFORE

You Watch Video

Files

Make Sure Your

Computer has 60

GB or More Free

Storage

4K Video has Huge File SizesWe Recommend

Don’t Use a Tablet

Use a Desktop

Computer.

Desktop Computers generally have more powerful

video graphics cards which is what primarily plays

videos. Quality of video playback is completely

dependent on your computer specs.

Newer iPads with M1 Chips do work as if they have

enough hard drive space available.

Surface Pro Touchscreen Tablets may or may not

work depending on your specific model, specs, and

release date by year.

There are countless types of computers by

manufacture, model, upgrades, and age. We

recommend using a computer that is less than 3 years

old, i7 Chip or M1 chip, has at least 16GB ram, and a

dedicated video graphics card.STEP 1

Before You Watch

Video Files

Make Sure Your

Computer

Has

VLC MEDIA PLAYER

INSTALLEDSTEP 2

Install VLC MEDIA

PLAYER

DOWNLOAD HERE

http://www.videolan.org/

MAC OR WINDOWS

This Video Media Player Plays

a wide variety of other Video Codecs & Video

Formats Types.

Including:

4K Unedited Video Files

Uncompressed Video Files

Cam 1 Video Raw Files

Cam 2 Video Raw Files

Cam 3 Video Raw Files

Many More TypesSTEP 3

AFTER

INSTALLING VLC

PLAYER

Restart your

Computer.

Once installing VLC Media Player please

completely shut down (Turn Off) your computer

and restart (Turn On power).STEP 4

Navigate to the

Video Folder on the

Hard Drive.

Open Folder of

Choice.STEP 5

Using a Mouse

Right Click on

Video File.

OR

Using Trackpads/Touchscreens

Two Finger Click on

Video File.STEP 6

On MAC

Select

“Open With”

VLC PLAYER

On Windows

Select

“Open With”

VLC PLAYERSTEP 7

REPEAT STEPs

5 & 6

To Watch Each

Video File

Or…..(Step 8)STEP 8

Assign The VLC

Video Player as

your primary video

player to

automatically

payback this type

of video file.

The steps to do this are different depending on

your operating system.

Please use Google Search to learn how to do

this.TROUBLE

SHOOTINGDoes The Video?

Load Slowly

Play Back Slowly

Stutter

Flash

Flicker

Pause & Restart Randomly

Likely Caused By:

• Outdated Operating System

• Old Computer or Outdated Processor

• Slow Processor or Overheated Processor

• Tablet

• Low Hard Drive Storage

• Low or Not Enough Memory/Ram Amount

Available (16GB DDR5 Recommended)

• Too Many Applications Open at once

• Personal Computer has a failing hard

drive or parts

• Using a Work Computer (Companies

often place limitations on staff devices.)#1 Tip

DO NOT

Reformat The Hard

Drive(HD) or Solid

State Drive(SSD) We

Sent You!

This will erase all contents

permanently.How To Fix

Video Playback Issues

One or More May Apply

• Update the Operating System

• Update to a New Computer with higher

specs and capabilities.

• Unplug the Hard Drive & Try on a Friends/

Different/Newer Computer (Make sure you

have a backup first.)

• Increase Hard Drive Storage (If Possible)

• Upgrade Memory/Ram Amount If Possible

(16GB DDR5 Recommended)

• Close All Other Applications

• Replace a failing hard drive or parts (pro

technician recommended)

• Don’t use a Work Computer

Hiring a professional computer tech is recommend for all

hardware and software updates or changes.More Guides &

Education Links

Hard Drive Guide

-

View Files &

Organization

Client Portal Technical Support

Password: RokMyWedding

VLC VIDEO MEDIA PLAYER

Support Page

More Technical Support Guides Link